Complaints Procedure

Message from the managing director

As a customer focused business we make every attempt to ensure all of our services are to the highest standard and exceed customer expectations.

However, if you have a genuine complaint about any part of the service provided by our company, I would like to invite you to complain by either discussing your complaint with one of our Training Consultants or complete a copy of our customer complaint form and procedure which is available for download:

Download our complaints procedure document here.Download our complaints form here.

This complaints process applies to staff/tutor/clients and course delegates. All complaints are treated seriously and you will receive a response within five working days of receipt of your complaint.

Steve Rawlings

Managing Director