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OneStop IT Support

Three tiers of OneStop service • Three tiers of OneStop reliability

OneStop IT packages are designed to provide businesses with the flexibility to choose the correct tier of IT service that best fits your budget requirements, and service level which is right for your business.

Whichever OneStop IT package is chosen, you can be confident of our total commitment in providing the highest level of service supplied by our technically qualified and experienced team.

Should circumstances dictate that a level of service is required which may fall outside of the terms of the subscribed package, you can rest assured of our commitment to your business, in resolving any issue which may occur to your total satisfaction.

With the ability to track issues raised using our OneStop online ticket management system* and our telephone hotline service to cater for the inevitable IT questions and issues which arise in any day-to-day workplace, RCS IT Services provide a comprehensive OneStop solution.

In addition to the comprehensive support packages described, RCS IT Services also provide World Wide Web design services. Offering bespoke Web Site design services, Web Site Optimisation as well as Web maintenance packages - we can help to create a web presence, re-design or improve existing presence and provide regular maintenance services.

Should you require any further information on any of the packages described or would like a mix & match bespoke solution, please contact one of our consultants to discuss your requirements further via the contact page on this site.

OneStop Bronze

  • Initial on-site IT assessment and report - identify areas that require attention and to provide a general health check of all IT systems
  • Free Back-up plan check and implementation (includes free USB hard drive)
  • Free disaster recovery planning report
  • Set-up remote access to enable monthly checks on desktops and server (if required)
  • Monthly check on backupCallout - next business day response
  • In-office hours telephone remote support - 30 calls per calendar year.
  • Access to our 24/7 online ticket management system *
  • Free it training assesment
  • Bi-annual IT service update - Providing a comprehensive record of our provided service, assessment to date, future recommendations and ongoing support issues.

OneStop Silver

Including all of the essential services of the bronze package, our OneStop silver package provides an enhanced level of support, with the added bonus of two free IT support visits 'At Home' for any IT issues experienced at home.

  • Bi-annual on site IT assessment and report - identify areas that require attention and to provie a comprehensive health check of all IT systems.
  • Free Back-up plan check and implementation (includes free USB hard drive)
  • Free disaster recovery planning report
  • Set-up remote access to enable fortnightly checks on desktops and server (if required)
  • fortnightly check on backupCallout - Guaranteed 8 hour response.
  • In-office hours telephone remopte support - 60 calls per calendar year.Access to our 24/7 online ticket management system *
  • Two free 'At home' it support visits - for any purpose.Free it training assessment
  • Quarterly IT service update - Providing a comprehensive record of our provided service, assessment to date, future recommendations and ongoing support issues.

OneStop Gold

OneStop Gold service provides essential security and peace of mind through a complete monitoring solution, backed up with a comprehensive online & telephone support service

  • Quarterly on site IT assessment and report - indentify areas that require attention and provide a comprehensive health check of all IT systems
  • Free back-up plan check and implementation (Includes free USB hard drive)
  • Free disaster recovery planning report
  • Free website analysis and report
  • Remote access to enable weekly checks on Desktops & server
  • Weekly check on backup - ensure all is well
  • 24/7 callout - Guaranteed 4 hour response
  • 24/7 remote telephone support - 120 calls per calendar year
  • 24/7 server monitoring solution - In the event of any issues or systems are alerted immediately
  • Access to our 24/7 online ticket management system *
  • Two free 'At home' it support visits - for any purpose.
  • Free it training assesment
  • Monthly IT service update - Providing a comprehensive record of our provided service, assessment to date, future recommendations and ongoing support issues.

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